Remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their computer via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the remote support applications also provide features like file transfer, remote desktop, file synchronization, command line interface, or guest accessibility.
JCS uses this software for initial diagnosis, meetings, and system cleanup and optimization services. We prefer to have the system in shop as this software can require greater amounts of internet speed than some customers have.
JCS also utilizes this type of software to provide managed support services. Managed support services included periodic manual virus scans, patch management, and system clean up and optimization services.
If you would like more information about our Managed Support Services, please send us an email or call us today!